Privacy Policy
Last updated: 1 January 2026London Stay Resort Limited ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at londonstayresort.com or make an enquiry with us. Please read this policy carefully.
1. Who We Are
London Stay Resort Limited is registered in England and Wales (Company No. 03457812). Our registered address is 44 Park Lane, Mayfair, London W1K 1PN. We are the data controller for personal data collected through this website.
2. Information We Collect
We may collect the following categories of personal data:
- Identity Data: first name, last name, title
- Contact Data: email address, telephone number, postal address
- Enquiry Data: details of your enquiry or reservation request
- Technical Data: IP address, browser type, pages visited, time and date of your visit
- Usage Data: information about how you use our website
- Marketing Preferences: your preferences for receiving marketing communications
3. How We Collect Your Data
We collect data through direct interactions (when you fill in our contact form, call us, or email us), automated technologies (cookies and similar tracking technologies), and third parties (analytics providers who assist in the operation of this website).
4. Legal Basis for Processing
We process your personal data on the following legal bases under UK GDPR:
- Contract: to process your enquiry or reservation
- Legitimate Interests: to run and improve our website and services
- Legal Obligation: to comply with applicable laws and regulations
- Consent: where you have opted in to receive marketing communications
5. How We Use Your Data
- To respond to your enquiries and process reservations
- To manage our relationship with you
- To personalise your experience at the hotel
- To improve our website and services
- To comply with legal and regulatory obligations
- To send you marketing communications (where consented)
6. Data Sharing
We do not sell your personal data. We may share your data with trusted third-party service providers who assist in operating our website and services (including IT providers, analytics services, and payment processors). All third parties are required to maintain the confidentiality and security of your data and may not use it for their own purposes.
7. Data Retention
We retain your personal data for no longer than is necessary for the purposes set out in this policy. Enquiry data is retained for a maximum of 24 months. Guest records are retained for seven years in accordance with UK financial regulations.
8. Your Rights
Under UK GDPR you have the right to: access your personal data; rectify inaccurate data; request erasure of your data; restrict or object to processing; data portability; and withdraw consent at any time. To exercise any of these rights, please contact us at supp@londonstayresort.com.
9. Cookies
Our website uses cookies to improve functionality and user experience. For full details, please see our Cookie Policy.
10. Security
We employ appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. However, no method of internet transmission is 100% secure.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this policy or wish to exercise your data rights, please contact our Data Protection Officer at supp@londonstayresort.com or write to us at 44 Park Lane, Mayfair, London W1K 1PN.